Buyers Discontent
Is it any wonder that law firms enter pitch or proposal meetings without being aware of “what keeps ‘em up at night”? I have heard an in-house counsel describe her outside firms as “dumb” and “arrogant”?. Recent surveys offer detailed maps of the minefields in which many law firms get trapped. In January 2005, an INSIDE COUNSEL survey indicated that 59% of responding GC’s would soon be firing at least one of their outside law firms. If your firm is terminated, do you know why? Is it:
* Budget pressures?
* Consolidation of companies?
* Tightening of supervision and management of outside support?
* Desire for fresh strategies and new approaches?
* Turnover of counsel, either outside or inside or both?
Next time we’ll discuss the turnover rate of in-house counsel and its impact on client relationships.

